Returns & Warranty

Made-to-order returns

Kits are printed for your order and cannot be restocked, so there are no change-of-mind returns once printing starts. Before printing starts, cancel for a full refund — see Terms.

Defect warranty

Every printed part is inspected against the designer’s print quality standards before kitting. If a part is defective in material or workmanship, we replace it — free, including shipping, for as long as we print this product. Email a photo of the part and we reprint it; no return shipping of the old part required unless we ask.

Transit damage

If anything arrives cracked — acrylic is the likely candidate — photograph the damage and the packaging and email it within 14 days. We replace damaged parts free. The acrylic and LED are boxed separately inside the carton precisely to make this rare.

Wrong or missing parts

Every kit is counted against the designer’s components list before it ships. If a bag is short or wrong, tell us which step and bag — the spare-pin ratio is in every kit precisely to absorb the odd loss, but missing parts are our error and our postage.